Our tableware is made from 100% reclaimed sugarcane bagasse. Bagasse is the dry, fibrous pulp that remains after the juice has been extracted from sugarcane stalks. It is a 100% renewable and plant-based resource.

Yes. Our products are certified compostable by **BPI (US)** and **TÜV Austria (EN 13432 - EU)**. They will break down into soil/biomass in a commercial composting facility in 90 days. Biodegradation is a general term, while compostability is a specific, certified standard that we meet.

Yes. All our products are safe for microwave use (up to 3 minutes on high) and for freezer storage (down to -20°C / -4°F). The material remains strong and will not warp or deform.

Yes. Our tablewares are oven-safe at temperatures up to 220°C (428°F) for up to 20 minutes. They are perfect for reheating food.

Our products are engineered to be highly grease and water-resistant. They can comfortably hold hot liquids (like soup) up to 100°C (212°F) without leaking or getting soggy for an extended period. If you have higher requirements for the duration of oil and water resistance, we can provide product coating solutions.

We can produce PFAS-free tableware. We can provide different types of products according to customer requirements and local national environmental protection regulations. Please specify that you require "PFAS-free" products when requesting a quote.

"Natural" is the original tan/kraft color of the sugarcane fiber. "White" products undergo an elemental chlorine-free (ECF) bleaching process to achieve a clean white look. Both are equally strong, food-safe, and compostable.

None. Our products are completely odorless and tasteless. They are made from purified natural fiber and will not impart any unwanted flavor to your food.

When stored in a cool, dry place away from direct sunlight, our products have a shelf life of at least 3 years.

Bagasse is far superior. Compared to paper, it's stronger, won't get soggy, and has better heat resistance. Compared to CPLA (crystalized PLA), our bagasse cutlery is heat-resistant, doesn't get brittle, and has a much better mouth-feel (no plastic or woody taste).

Our standard term for new clients is 30% T/T deposit upon order confirmation, and the 70% balance payment against the copy of the Bill of Lading (B/L). We aim to build long-term partnerships.

Credit terms (e.g., O/A) are considered for long-term partners with a stable order history (typically after 1-2 years of cooperation) and a successful credit check (e.g., via Sinosure).

Yes, for large orders (typically above $50,000 USD), we accept an irrevocable L/C at sight from a reputable international bank.

Our primary currency for quotation and payment is the US Dollar (USD). We may also accept EUR or GBP, subject to discussion with your sales manager.

Due to fluctuations in raw material and shipping costs, our quotations are typically valid for 14 days. If shipping is included (CIF/DDP), the freight portion may be valid for a shorter period.

We accept PayPal or credit card payments only for sample orders. For mass production orders, we require payment via T/T (bank wire transfer) or L/C.

Yes, all customization fees, including mold development and printing plate charges, must be paid 100% in advance before we can begin the engineering and sampling process.

The 30% deposit is generally non-refundable as it is used to cover raw materials and production scheduling. If cancellation occurs before production has started, please discuss options with your sales manager.

All official quotations are provided in US Dollars (USD) unless explicitly requested otherwise.

Absolutely not. Our quotations are transparent. We will clearly list the product cost, and any additional costs for shipping (if CIF) or customization (if OEM). All local port charges in China are included in our FOB price.

Generally, the MOQ is 50,000 pcs, and special styles MOQ is 100,000 pcs. If there is stock, the MOQ can be 30,000 pcs. Please contact our sales team for the exact MOQ of the products you are interested in.

Yes, absolutely. We encourage mixing items to fill a 20'GP or 40'HQ container. This allows you to test more products and optimize your shipping costs. Our team can help you create an optimal loading plan.

Our standard production lead time is 25-35 days for a 40'HQ container, calculated from the date we receive your deposit and artwork approval (if any).

It's simple: **1. Inquiry & Quote: You send us your needs. **2. Sample Approval: We send samples (if needed). **3. Order Confirmation: You pay the 30% deposit. **4. Mass Production: We manufacture your order. **5. Final QC & Payment: We share QC photos/videos, and you pay the 70% balance. **6. Shipping: We ship the container to your destination.

We are flexible and can work with all standard Incoterms. Our most common terms are FOB (Free On Board), CIF (Cost, Insurance and Freight), and DDP (Delivered Duty Paid) for select countries.

For our China factory, we ship from major ports such as Shanghai, Ningbo, or Shenzhen. For our Cambodia factory, we ship from Sihanoukville. We choose the optimal port based on scheduling and cost.

Yes. This information is available on every Product Detail Page. We can also provide a comprehensive packing list and container loading plan when we prepare your quotation.

This depends entirely on the product size. Our sales team will provide you with a precise Container Loading Quantity (e.g., CBM/container) for every product you order, helping you maximize your freight value.

Your dedicated sales representative will provide you with weekly production updates. Once shipped, we will send you the B/L number and container number so you can track the vessel's progress online.

We have a >98% on-time delivery rate. In the rare event of a production delay (e.g., raw material shortage, power restrictions), your sales manager will communicate with you proactively, explain the reason, and provide a new, confirmed shipping date.

We are a direct manufacturer. We own and operate our production facilities in both China and Cambodia. This gives you direct-from-factory pricing and full control over quality and lead times.

Our Cambodia factory offers a significant strategic advantage for clients in certain markets, such as the United States. Products shipped from Cambodia may be exempt from specific import tariffs (e.g., anti-dumping duties) that apply to Chinese-made goods.

Yes. We take quality extremely seriously. We are certified with BRC (Grade A), ISO 9001:2015, and GMP.

Yes. We are a socially responsible company and are audited annually. We hold a valid BSCI report, which ensures our practices meet high standards for labor rights, health, and safety.

Sumkoka has been specializing in the manufacturing of sustainable tableware for over 20 years, from 2005.

We are a global supplier. Our main markets are North America (USA, Canada), Europe (UK, Germany, France, Italy), and Oceania (Australia, New Zealand).

We have a 5-point QC system: 1. IQC (Raw material inspection), 2. PQC (In-process checks every 30 mins), 3. 100% Visual Inspection (before packing), 4. OQC (Final random inspection), 5. Lab Testing (Daily batch tests for heat/water resistance).

Absolutely. We welcome both in-person and virtual audits. Please visit our "Factory Tour" page to schedule a live 1-on-1 virtual tour with one of our engineers.

With over 120 automated production lines across our facilities, our current monthly capacity exceeds 200+ 40'HQ containers.

Yes, OEM/ODM (Private Label) is our specialty. We can help you from concept to a final retail-ready product.

Yes. This is our most popular customization. We create a mold insert with your logo. This is a one-time mold fee. The MOQ for embossed products is typically 50,000 pcs per SKU.

The process is: 1. You provide a 3D design file (or we help you design it). 2. We quote the mold fee. 3. You pay the fee. 4. We produce the mold & send samples (approx. 25-30 days). Mold fees vary based on size and complexity, starting from approx. $3,500 USD.

Yes, in most cases. We can refund the mold fee once your cumulative order quantity for that specific product reaches a set target (e.g., 3 full 40'HQ containers).

This depends. For embossed logos, it's 50k pcs. For custom packaging, the MOQ is often determined by the packaging supplier. For custom-molded products, the MOQ is typically 50k pcs.

Yes. We can produce a range of colors by adding food-safe dyes to the pulp. The MOQ for custom colors is higher, typically ten 40'HQ container per color.

We offer full retail-ready solutions, including: custom-printed poly bags, shrink wrap with printed labels/inserts, and full-color printed retail boxes.

Yes. We can print the barcode you provide directly onto the bag/box, or we can print it as a sticker and apply it to each package.

From design confirmation and payment, it takes approximately 25-30 days to complete the tooling and produce the first samples.

Stock samples (our standard products) are completely free. You only need to cover the courier/freight cost. For custom samples (with your logo or new mold), a sampling fee is required, which is often refundable with your first bulk order.